The international standard for IT service management. We audit your SMS against ISO/IEC 20000-1 and, on the evidence, issue certification — independently of the audit team.
ISO/IEC 20000-1:2018 sets the requirements for a service management system (SMS): planning, delivering, and continually improving IT and digital services to meet agreed service levels and customer needs.
As an independent certification body, Skyeblanc Certification audits your IT service management system against ISO 20000-1 and, where the evidence supports conformity, issues certification. We do not design, document or improve your system — that separation is a requirement of ISO/IEC 17021-1 and is exactly what gives an ISO 20000-1 certificate its meaning.
Certification is delivered under ISO/IEC 20000-6, with the certification decision made by an independent decision-maker who did not conduct your audit.
The same defined path for every applicant — the certification decision held independent of the audit team.
A readiness review of your documented ITSM, scope and objectives, and audit planning.
On-site or ICT-assisted assessment of the ITSM in operation against ISO 20000-1.
An independent decision-maker reviews the evidence and grants — or declines — certification.
Annual surveillance audits, then a full recertification at year three renews the cycle.
Audit duration for ISO 20000-1 is determined per ISO/IEC 20000-6 — never a flat rate. The main factors:
The number of people — including shifts and part-time — is the primary driver of audit duration.
How many sites and where. Multi-site sampling follows IAF MD1.
The range of activities and processes within your certified scope.
Operations across multiple shifts can extend on-site audit time.
Transfers from another accredited body are reviewed under IAF MD2.
On-site or ICT-assisted remote auditing per IAF MD4, matched to risk.
Fees are fixed for the defined audit programme. A fixed fee covers the audit; it never buys an outcome — certification is granted only on the evidence, by an independent decision-maker.
ISO/IEC 20000-1 suits any provider of managed IT and digital services. We routinely audit across:
Tell us your scope, sites and employee numbers, and we'll return a fixed-fee audit quotation with the programme and timeline.
Prefer pricing first? Request an audit quotation →
